Digital tickets are secure, paperless tickets accessible on your smart mobile device. They use a rotating QR code so that you know you have a secure, valid ticket and to reduce the ability to counterfeit tickets and resell them. Digital tickets can also be easily shared with other members of your party.
During your purchase with Broadway Sacramento, you must select our “Digital Tickets” order shipping method option. After you have completed your purchase, you will receive an email receipt with a link to access your Digital Tickets in a Mobile Ticket Wallet.
The Broadway Sacramento Mobile Ticket Wallet can be accessed shortly after your purchase at tickets.broadwaysacramento.com using your preferred website browser on your mobile phone. Click here for an easy informational guide to accessing your digital tickets.
Not at this time.
While digital tickets require a smart mobile device to access your tickets, if you don’t have a smart mobile device, you can contact our Broadway Sacramento Box Office at (916) 557-1999 to arrange to pick up your printed tickets at Will Call.
From your Mobile Ticket Wallet, click the Forgot Password button to reset your password.
Or click here now.
No. Printouts and screenshots are not accepted and cannot be scanned at the door. Once activated, the QR code on your digital ticket(s) updates every 30 seconds and can only be scanned directly from your mobile device.
No, digital ticket delivery does not require you to download an app. Your tickets are available in your Mobile Ticket Wallet, which is accessible on any web browser on any device with wi-fi.
If you do not see your ticket(s) under the “My Events” tab prior to your event, please contact the Box Office for assistance at (916) 557-1999.
If you are unable to access your mobile ticket wallet, you can visit the Box Office at the venue, and we will print out your tickets. You will need to show a valid ID that matches the name on the ticketing account.
Yes! View our Digital Ticket Sharing Instructions to learn how to share a ticket with someone. Some restrictions may apply.
No, you can select how many tickets and the specific locations you wish to share.
Yes, the person you’ve shared tickets with must log in to claim the tickets. If they already have an account with Broadway Sacramento, they log in using the same email address and password associated with their account. If they do not have an account, it takes just a few seconds to create one.
Yes, once you see the SHARE TICKETS button in your wallet, you may share them, even if the QR codes are not appearing.
1. Click the link shared with you.
2. Login using the email address and password associated with your Broadway Sacramento ticketing account OR register a new account if you don’t have one.
3. Accept the tickets.
Once you share a digital ticket, you will see one of the two following status notifications:
1. Ticket Accepted by (Your Guest’s Name)
• Your guest has claimed your shared ticket(s).
2. Ticket Shared with (Your Guest’s Name) Pending
• Your guest has not accepted the digital ticket(s) yet.
• You may want to remind them to check their email or text messages for the ticket invite link you sent to them.
• You may also “Share the invite again” or “Get this ticket back” in your wallet.
