Assistant Box Office Supervisor

Schedule: Full Time – Hourly

Department: Box Office

Reports To: Director of Ticketing & Analytics or Box Office Manager

Salary Range: $46,000 – $54,000

Application Deadline: Open until filled

Job summary

The Assistant Box Office Supervisor assists both the Director of Ticketing and the Box Office Manager in overseeing the daily operations of the box office. This includes reporting, management of staff, and extensive use of the ticketing system. This person should provide leadership, vision and superior customer service.

General Duties

To assist in managing staff to ensure that each customer receives the highest level of service and leaves satisfied;
To assist patrons at the window and over the phone when needed;
To work evenings, weekends and overtime during show weeks for settlement purposes, and as needed to ensure the smooth operation of the Box Office;
To open and close the Box Office as needed;
Other duties as assigned

Summary of essential job functions

To assist with daily sales reports, statements and event reconciliation reports created by the Director of Ticketing and Analytics;
Oversee 1^st and 2^nd tier complaints as needed, via email, phone and in person;
To assist with building and running various reports out of Tessitura:
Contact patrons whose checks have been returned to us and arrange payment, assist in chargebacks as needed;
To serve as an employee resource for box office and company policy and procedure;
To assist in writing “How To” directions for the daily reporting procedures;
To assist in hiring, orientation and training of new Box Office staff

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

If you wish to apply for this position please carefully read and follow application instructions. All documents must be in Word or PDF format. Only complete applications will be considered. No phone calls please.

Interested candidates should send resume and cover letter via the form below. Open until filled.

Employment Application – Box Office

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PERSONAL INFORMATION

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Are you 18 years of age or older?*

Yes

Are you able to prove that you are authorized to work in the USA as part of the Form I-9 verification?*

Yes

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Cover Letter + Résumé*

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Accepted file types: pdf, doc, docx, Max. file size: 50 MB, Max. files: 2.

Additional Comments

EMPLOYMENT DESIRED

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Yes

Have you ever applied to Broadway Sacramento before?*

Yes

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Are you able to perform all essential functions of the job, with or without reasonable accommodation?*

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EDUCATION HISTORY

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Dishonorable discharge is not, in and of itself, an absolute bar to employment, and other factors will be taken into consideration when making the nal hiring decision.

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Applicant's Statement

PLEASE CAREFULLY READ THE FOLLOWING APPLICANT’S STATEMENT BEFORE SUBMITTING YOUR APPLICATION:

I certify that the information contained in this application and any attachments is true and correct to the best of my knowledge. I agree to have any of the statements checked by Broadway Sacramento. I authorize my references and supervisors to provide information concerning my previous employment. I release all parties from any liability for damages that may result from furnishing such information, as well as from the use of or disclosure of such information by the company or its agents. I understand that any misrepresentation, falsification, or material omission may result in my failure to receive an offer or, if I am hired, in my dismissal.

I UNDERSTAND AND AGREE THAT IF I AM HIRED, MY EMPLOYMENT CAN BE TERMINATED AT WILL, WITH OR WITHOUT CAUSE, AND WITH OR WITHOUT NOTICE, AT ANY TIME, EITHER AT MY OPTION OR AT THE OPTION OF CALIFORNIA MUSICAL THEATRE. No representative of the company other than the Chief Operating Officer has any authority to agree to the contrary. Further, the Chief Operating Officer may not alter the at-will nature of the employment unless done so specifically in a written agreement signed by both parties.

I understand that all offers are conditioned on my providing satisfactory proof of my identity and legal authority to work in the U.S.

Agree to terms*

Agree

I have read the above statement and agree upon these conditions and certify that the information contained in the employment application is true and complete to the best of my knowledge. I understand that material omissions or falsification of this application in any detail may result in my disqualification from consideration for employment or for dismissal from employment.

It is Broadway Sacramento’s policy to provide equal opportunity to all persons without regard to race, color, religion, sex, pregnancy, marital status, sexual orientation, age, national origin, disability or medical condition as defined in state and federal laws. This policy covers all facets of employment.

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